inspari support 
your solution,
our responsibility

For us, support is more than just a word. It is taking responsibility for your solution with an eye toward what best suits your situation. It is about taking action in any situation. 

With Inspari Support, you will receive security, proactivity and access to the country’s leading specialists in your area. No commitment required, at a fair price.

If you would like to learn more about a support agreement with no obligation, just click the link below. We will get back to you as soon as possible.

do you have
a need for support?

We can help you if you need BI support – with or without a support agreement, where you’re an Inspari customer or not. With a support agreement you get:

  • A set, quick response time
  • Our extensive insight into your solution
  • A better price when we provide a solution for an assignment
  • ITIL best in practice processes
  • Peace-of-mind from proactive support

If you need support, please contact us at + 45 70 26 22 56 or support@inspari.dk. Regardless whether it’s challenges with your data warehouse, your front-end tool or processing multidimensional cube arrays, we will join forces to find a solution.

Inspari Support is open weekdays from 7am-5pm CET. And even if you need support during evening hours or weekends, holidays or around the clock, we have an agreement that will suit your needs. You can see our different modules below.

 Inspari Support model

5 great
reasons
to get
inspari support

  1. Choose an experienced partner
    Our experience helps make your solution even more stable. We don’t just perform a quick fix, we create a long-lasting solution.

  2. Leave the responsibility to us
    Your employees deserve to be left in peace during their holiday and be able to sleep at night regardless of the time zone they are in. Just let us take over the responsibility.

  3. Do what you do best
    We start off every morning by checking your solution, so you can focus on your work.

  4. Use resources optimally
    Your inside and outside consultants should develop your solution and add value, not provide support.

  5. Stay up-to-date – always
    We constantly stay up-to-date on our skills. And we make sure your solution does the same.

a support agreement
that suits your needs

The foundation of our support agreement is the basic module called “Work”. This is where we monitor your data warehouse and troubleshoot on two hours’ notice between the hours of 7am and 5pm weekdays. If you also require support on weekends or holidays from 7am-5pm CET, select the “Week” module. If you need 24/7/365 support, select “Year”. This applies to, e.g. businesses with departments in different time zones.

If you need support for, e.g., Qlik, Tableau or Power BI, you can add this with the “Front-End Tools” module. And finally, you can select “Custom Tools” for support for the application we built for you. In short, an agreement that suits your needs.

No matter what you choose, you aren’t tied into anything. We just don’t see the value of tying your hands with a subscription you don’t need. You can therefore always cancel, upgrade or downgrade your support agreement on just one month’s notice.

If you’d like to learn more about the different modules and prices, just click below and we’ll be happy to contact you.

 

  

a constant eye
on your solution

No technology is flawless. Therefore our support software, Sherlog®, keeps a close watch over your solution. We get notified about any changes, so we can respond quickly and effectively if anything goes wrong.

At the same time, Sherlog® saves information about your business’s performance and history, which is why we in many cases can proactively prevent incidents from happening. It is robust support that makes a difference in your everyday work.

share your screen
with support

When we talk on the phone about your specific challenges, we use screen sharing as a tool to allow us to solve the issue in an optimal manner. You can provide access to your screen by clicking on “Start Screen Sharing”. This event starts the TeamViewer application and provides us with active access to your screen. Please note – you should only use this feature when you are speaking with a support consultant.

If you need support, please contact us at +45 70 26 22 56 or support@inspari.dk.

support og hosting

2 in 1
single point
of responsibility

Many companies set great store by the possibility of a single point of responsibility when choosing a partner.

If you have already chosen or are considering Inspari Support we would recommend that you also take a look at BI Hosting. When you select both support and hosting from Inspari you are choosing the best for your BI application and yourself. So we can keep a proactive eye on your BI application at the same time as dealing with any performance issues, without having to wait for access to your server environment. After all, we already have that access.

As with Inspari Hosting, with Inspari Support we can create the very support agreement to match your needs – whether you need support during general working hours, departments in different time zones or business-critical applications.

do you want to go
from A to BI? 

Use data intelligently 
...to make better business decisions. With the right BI tool you can explore your big data in order to find patterns and contexts. You can thus gain insight into what matters for your business, whether it’s matching customers and goods, predicting cancelled subscriptions or optimising the production line.

Read more: Business intelligence (BI)

Are you working on the basis of a single truth?
Collect data from the company’s sources in one place before starting on the important analyses. Microsoft SQL Server is used by many companies to handle various types of databases. We at Inspari are specialists in using and optimising Microsoft SQL Server, as well as building up data warehouses both big and small.

Read more: Microsoft SQL Server

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